Delivery Policy
At Calcutta Music, we are committed to delivering your orders safely and on time. Please read our delivery policy below.
Order Processing
- All orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Once your order is dispatched, you will receive a confirmation email or SMS with tracking details (where available).
Delivery Time
Estimated delivery times may vary depending on your location:
- Local Deliveries: 2–5 business days
- Domestic Deliveries: 3–7 business days
- Remote Areas: 5–10 business days
Please note that delivery times are estimates and may be affected by weather conditions, courier delays, or other unforeseen circumstances.
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment is completed.
Delivery Partners
We work with trusted courier partners to ensure your order reaches you securely and efficiently.
Delivery Address
Customers are responsible for providing accurate shipping information. We are not liable for delays or failed deliveries due to incorrect or incomplete addresses.
Failed Delivery Attempts
If delivery cannot be completed after multiple attempts due to the recipient’s unavailability or incorrect address details, the package may be returned to us. Additional shipping charges may apply for re-delivery.
Order Tracking
Tracking information will be provided once your order has been shipped. You can use the tracking number to monitor your shipment’s progress.
Damaged or Missing Items
If your package arrives damaged or if any items are missing, please contact our customer support within 48 hours of receiving your order. Include your order number and photographs of the package and products to help us resolve the issue promptly.
Contact Us
If you have any questions regarding your delivery, please contact our customer support team through our website or customer service channels.