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Terms & Conditions

Version: 1.0
Effective Date: 13 July 2026

Welcome to Calcutta Music House (“CMH”, “we”, “our”, “us”).

By accessing or using www.calcuttamusic.in, creating an account, placing an order, or using any of our services, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions, along with our:

  • Privacy Policy
  • Shipping Policy
  • Return, Refund & Cancellation Policy
  • Payment Policy
  • Reward Points Terms & Conditions

If you do not agree with these Terms, please refrain from using this website.


1. Eligibility

To place an order through this website, you must:

  • Be at least 18 years of age.
  • Be legally capable of entering into a binding contract under the applicable laws of India.

2. Product Information

Calcutta Music House strives to provide accurate product descriptions, specifications, pricing, and images. However:

  • Product images are for illustrative purposes only.
  • Actual colours may vary depending on screen settings, lighting, and photography.
  • Many Indian musical instruments are handcrafted using natural materials such as wood, leather, brass, and fabric.
  • Variations in wood grain, texture, polish, colour, dimensions, and finish are natural characteristics of handcrafted products and shall not be considered manufacturing defects.

3. Musical Instrument Tuning

Musical instruments may require tuning, calibration, or minor adjustments after delivery due to:

  • Transportation
  • Handling
  • Climatic conditions
  • Humidity
  • Temperature changes

These adjustments are considered normal and do not constitute a manufacturing defect.


4. Pricing

While every effort is made to ensure pricing accuracy, typographical errors or technical issues may occasionally occur.

Calcutta Music House reserves the right to:

  • Correct pricing errors
  • Cancel any order placed using an incorrect price
  • Issue a full refund, where applicable

Customers will be informed promptly in such situations.


5. Product Availability

All products displayed on the website are subject to availability.

Inventory levels may vary due to:

  • Simultaneous online and offline sales
  • Distributor inventory changes
  • Supplier availability
  • Technical synchronization delays

If a product becomes unavailable after an order has been placed, Calcutta Music House reserves the right to cancel the order within two (2) working days, following which a full refund shall be initiated.


6. Order Acceptance

Placing an order on the website constitutes an offer to purchase and does not guarantee acceptance.

Calcutta Music House reserves the right to:

  • Accept or reject any order
  • Verify customer information
  • Request additional information
  • Cancel suspicious or fraudulent transactions
  • Refuse orders involving pricing discrepancies or stock errors

7. Dispatch Categories

Products are classified into the following categories:

7.1 Ships in 3 Working Days

Products available in stock are generally dispatched within three (3) working days.

7.2 Ships in 7 Working Days

Products sourced from authorized distributors are generally dispatched within seven (7) working days.

7.3 Pre-Order

Pre-order products are not immediately available for purchase.

Customers may submit an Expression of Interest. Product availability will be confirmed by Calcutta Music House before payment is requested.


8. Multiple Dispatch Timelines

If an order contains products with different dispatch timelines, Calcutta Music House may dispatch the products:

  • Together, or
  • Separately,

depending upon operational requirements and product availability.

Customers shall be informed wherever necessary.


9. Dealer Price Match Requests

Dealer Price Match requests submitted through the website are treated as purchase enquiries only.

Submission of a request:

  • Does not guarantee approval
  • Does not guarantee a revised price

Calcutta Music House reserves the sole discretion to approve or reject any request.


10. Store Pickup

Customers selecting Store Pickup must collect their order within five (5) days from the date of notification.

Orders not collected within this period may be cancelled after prior communication with the customer.

Once collected, the order shall be deemed:

  • Delivered
  • Accepted by the customer

11. Intellectual Property

All content available on this website, including but not limited to:

  • Text
  • Photographs
  • Product descriptions
  • Graphics
  • Logos
  • Videos
  • Website design

is the intellectual property of Calcutta Music House or its respective owners and may not be copied, reproduced, distributed, or used without prior written permission.

All third-party trademarks remain the property of their respective owners.


12. Website Availability

While reasonable efforts are made to keep the website available at all times, Calcutta Music House does not guarantee uninterrupted access.

The website may be temporarily unavailable due to:

  • Maintenance
  • Upgrades
  • Server issues
  • Force majeure events
  • Technical failures

13. Limitation of Liability

To the maximum extent permitted under applicable law, Calcutta Music House shall not be liable for any:

  • Indirect damages
  • Incidental damages
  • Consequential damages
  • Special damages

arising from the use of this website or the products sold through it.

Nothing contained herein shall limit any rights available to consumers under applicable consumer protection laws.


14. Changes to Website

Calcutta Music House reserves the right to modify or discontinue, without prior notice:

  • Products
  • Prices
  • Specifications
  • Promotions
  • Website content
  • Policies

15. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of India.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts at Jalandhar, Punjab.


16. Contact Information

For any questions regarding these Terms & Conditions, please contact:

Calcutta Music House

📧 Email: support@calcuttamusic.in

🌐 Website: www.calcuttamusic.in


17. Third-Party Brands & Manufacturer Warranty

Calcutta Music House is an authorized dealer and reseller of various national and international brands.

All:

  • Trademarks
  • Brand names
  • Logos
  • Product names
  • Registered marks

displayed on this website remain the property of their respective owners and are used solely for identification and promotional purposes.

Products manufactured by third-party brands are covered by the respective manufacturer’s warranty, terms, and service policies.

Accordingly:

  • Warranty claims shall be governed by the manufacturer’s policies.
  • Repairs and replacements shall follow the manufacturer’s procedures.
  • After-sales support shall be provided through the manufacturer’s authorized service network.

While Calcutta Music House will make every reasonable effort to assist customers in locating authorized service centres and facilitating communication, the final warranty support, repair process, and related timelines remain the responsibility of the respective manufacturer.


18. Force Majeure

Calcutta Music House shall not be held liable for any delay or failure in fulfilling its obligations due to circumstances beyond its reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Fires
  • Pandemics
  • Epidemics
  • War
  • Civil unrest
  • Government restrictions
  • Strikes
  • Transportation disruptions
  • Supplier delays
  • Power failures
  • Internet outages
  • Cyber incidents
  • Any other unforeseen events

During such circumstances, delivery timelines and other obligations may be reasonably extended without incurring any liability.