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Privacy Policy

Version: 1.0
Effective Date: 13 July 2026

At Calcutta Music House (“CMH”, “we”, “our”, or “us”), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit or make a purchase through www.calcuttamusic.in.

By accessing or using our website, creating an account, placing an order, or otherwise interacting with our services, you acknowledge that you have read, understood, and consent to the collection, use, disclosure, and processing of your personal information as described in this Privacy Policy.


1. Information We Collect

When you use our website, we may collect the following information.

1.1 Personal Information
  • Full Name
  • Mobile Number
  • Email Address
  • Billing Address
  • Shipping Address
  • GST Number (Optional)
  • Account Login Information
1.2 Technical Information

We may automatically collect technical information including:

  • IP Address
  • Browser Type & Version
  • Device Information
  • Operating System
  • Cookies
  • Website Usage Information
  • Date & Time of Access
  • Pages Visited

2. Purpose of Collecting Information

The information collected is used to:

  • Process and fulfil orders
  • Deliver products
  • Process payments securely
  • Create and manage customer accounts
  • Provide customer support
  • Respond to enquiries
  • Award and manage Reward Points
  • Process cancellations, returns, and refunds
  • Improve website functionality and customer experience
  • Prevent fraudulent or unauthorized transactions
  • Comply with legal, taxation, and regulatory obligations
  • Conduct internal analytics and business reporting

3. Marketing Communications

With your consent, Calcutta Music House may send promotional communications relating to:

  • New product launches
  • Offers and discounts
  • Educational content
  • Events
  • Product recommendations
  • Company announcements

These communications may be sent through:

  • Email
  • WhatsApp
  • SMS

Customers may opt out of promotional communications at any time by using the unsubscribe option provided or by contacting us.

Please Note: Transactional communications relating to orders, payments, deliveries, account activity, security alerts, or customer support cannot be opted out of.


4. Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us to:

  • Remember user preferences
  • Maintain login sessions
  • Analyse website traffic
  • Improve website performance
  • Personalize your shopping experience
  • Enhance website security

Most browsers allow cookies to be disabled. However, certain website features may not function properly if cookies are disabled.


5. Sharing of Information

Calcutta Music House does not sell, rent, or trade customer information.

Your information may be shared only with trusted third-party service providers where necessary to operate our business, including:

  • Razorpay – Payment Processing
  • Courier & Logistics Partners
  • Google Analytics
  • Meta Pixel
  • Government Authorities, where required by applicable law

Only the information necessary to perform the respective service shall be shared.


6. Data Security

Calcutta Music House implements reasonable administrative, technical, and organizational safeguards to protect personal information against:

  • Unauthorized access
  • Misuse
  • Alteration
  • Disclosure
  • Destruction

Although we continuously strive to maintain high security standards, no method of electronic transmission or storage can be guaranteed to be completely secure.


7. Data Retention

Customer information is retained only for as long as reasonably necessary to:

  • Process transactions
  • Maintain order history
  • Provide after-sales support
  • Comply with taxation and statutory requirements
  • Resolve disputes
  • Prevent fraudulent activities

When information is no longer required, it will be securely deleted or anonymized in accordance with applicable laws.


8. Your Rights

Subject to applicable laws, you may:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of personal information where legally permissible
  • Withdraw consent for promotional communications
  • Seek clarification regarding the processing of your personal information

Requests may be submitted to:

📧 support@calcuttamusic.in


9. Consent

By creating an account, placing an order, subscribing to our communications, or otherwise providing your personal information, you expressly consent to the collection, storage, processing, and use of your information in accordance with this Privacy Policy.

Where required by applicable law, Calcutta Music House may seek your separate consent for specific purposes.

You may withdraw such consent at any time; however, withdrawal may affect our ability to provide certain services or process future orders.


10. Account Security

Customers are responsible for maintaining the confidentiality of their account credentials, including:

  • Usernames
  • Passwords

You are solely responsible for all activities carried out through your account.

If you believe your account has been accessed without authorization, you must notify Calcutta Music House immediately at:

📧 support@calcuttamusic.in

Calcutta Music House shall not be liable for losses arising from a customer’s failure to maintain the confidentiality of their account credentials.


11. Reviews & User-Generated Content

Customers may voluntarily submit:

  • Reviews
  • Ratings
  • Photographs
  • Videos
  • Testimonials
  • Other Content

through our website or social media platforms.

By submitting such content, you grant Calcutta Music House a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, and transferable license to use, reproduce, modify, publish, display, distribute, and promote such content across:

  • Website
  • Social Media
  • Advertisements
  • Marketing Materials
  • Other Promotional Platforms

By submitting content, you confirm that:

  • You own the content or have the necessary rights to share it.
  • The content does not infringe the rights of any third party.
  • The content is not unlawful, defamatory, misleading, offensive, or otherwise inappropriate.

Calcutta Music House reserves the right to edit, moderate, reject, or remove any user-generated content at its sole discretion.


12. Third-Party Services

Our website integrates with various third-party platforms and service providers to facilitate:

  • Payments
  • Logistics
  • Analytics
  • Marketing
  • Customer Support

While Calcutta Music House carefully selects these providers, we are not responsible for the privacy practices, content, or policies of third-party websites, applications, or services.

Customers are encouraged to review the privacy policies of such third parties before sharing personal information.


13. Artificial Intelligence & Automated Technologies

Calcutta Music House may use Artificial Intelligence (AI), automated tools, and analytical technologies to:

  • Improve website functionality
  • Personalize user experiences
  • Recommend products
  • Detect fraudulent activity
  • Enhance customer support
  • Optimize business operations

These technologies are intended to assist operational processes and do not make legally binding decisions without appropriate human oversight.


14. Children’s Privacy

This website is intended for individuals who are 18 years of age or older.

We do not knowingly collect personal information from minors.

If we become aware that such information has been collected inadvertently, reasonable steps will be taken to delete it.


15. Changes to this Privacy Policy

Calcutta Music House reserves the right to modify or update this Privacy Policy at any time.

Revised versions will be published on this page together with the updated Effective Date.

Continued use of the website after such updates constitutes acceptance of the revised Privacy Policy.


16. Contact Us

For any questions regarding this Privacy Policy or to exercise your privacy rights, please contact:

Calcutta Music House

📧 Email: support@calcuttamusic.in

🌐 Website: www.calcuttamusic.in