Version: 1.0
Effective Date: 13 July 2026
At Calcutta Music House (“CMH”, “we”, “our”, or “us”), we are committed to ensuring that every order is packed securely and delivered safely.
This Shipping Policy outlines our order processing, dispatch timelines, shipping charges, delivery process, and other important information related to purchases made through www.calcuttamusic.in.
By placing an order on our website, you agree to this Shipping Policy.
Orders are processed:
Once your order is confirmed and payment is successfully received, it enters our processing queue.
Dispatch timelines depend on the product category displayed on the respective product page.
Products on our website are classified into the following categories:
Products available in stock are generally dispatched within three (3) working days from order confirmation.
Products sourced from our authorized suppliers or distributors are generally dispatched within seven (7) working days from order confirmation.
Products listed as Pre-Order are not immediately available for dispatch.
Customers may register their interest through the website.
Once availability is confirmed, our team will contact the customer with:
Please Note: The timelines mentioned above refer to the estimated dispatch time only. Actual delivery time depends on factors including the delivery location, logistics network, weather conditions, public holidays, and other operational requirements.
Shipping charges are calculated based on:
The applicable shipping charges will be displayed during checkout before payment.
If an order requires multiple packages due to its size or product combination, shipping charges may apply separately to each package.
Calcutta Music House works with reliable logistics partners to deliver orders across India.
The courier partner for each shipment is selected based on:
If a location is not serviceable by our delivery partners, customers may be requested to arrange pickup through a courier service of their choice after prior coordination with our support team.
Customers are strongly encouraged to opt for Shipping Protection
, wherever available.
Shipping Protection
may be available for eligible shipments at an additional cost.
Availability and pricing are subject to:
Applicable charges, if any, will be displayed during checkout or communicated before dispatch.
While every order is packed with the utmost care, insured shipments provide additional protection against:
They also generally allow quicker claim resolution.
If an order contains products with different dispatch timelines, Calcutta Music House reserves the right to dispatch the products:
depending on product availability and operational requirements.
Customers will be informed where required.
Customers may choose Store Pickup during checkout.
Orders must be collected within five (5) days from the date of notification.
Orders not collected within this period may be cancelled after prior communication with the customer.
Once collected, the order shall be considered:
Customers are responsible for providing a complete and accurate shipping address.
If an address needs to be changed, the request must be sent to:
before the order is dispatched.
Once an order has been dispatched, the shipping address cannot be modified.
Delivery may fail due to reasons including:
In such cases, the shipment may be returned to Calcutta Music House.
Any additional shipping charges for re-dispatching the order shall be borne by the customer.
If an order is returned due to unsuccessful delivery attempts or other customer-related reasons, the order may be cancelled.
Any eligible refund will be processed after deducting, where applicable:
Estimated dispatch and delivery timelines are provided in good faith.
Delays may occur due to circumstances beyond our reasonable control, including:
Calcutta Music House shall not be liable for delays caused by such events.
Customers are requested to inspect the package immediately upon delivery.
If the package appears damaged or tampered with, please record a continuous and unedited unboxing video clearly showing:
Important: This video is mandatory for any claim relating to:
- Damage
- Shortage
- Wrong product
- Return request
Failure to provide an unedited unboxing video may affect the processing of your claim.
For any shipping-related queries, please contact:
Calcutta Music House
📧 Email: support@calcuttamusic.in
🌐 Website: www.calcuttamusic.in
