Version: 1.0
Effective Date: 13 July 2026
At Calcutta Music House (“CMH”, “we”, “our”, or “us”), every product undergoes thorough quality checks before dispatch and is carefully packaged to ensure it reaches you in excellent condition.
This policy outlines the terms governing returns, replacements, cancellations, and refunds for purchases made through www.calcuttamusic.in.
By placing an order through our website, you acknowledge that you have read, understood, and agreed to this Policy.
Returns are accepted only under the following circumstances:
Return requests must be initiated within five (5) days from the date of delivery.
Requests received after this period may not be accepted.
To ensure a transparent and fair claim process, a continuous, clear, and unedited unboxing video is mandatory for all return, replacement, and refund requests.
The video must clearly capture:
Important: Claims submitted without a valid unboxing video may not be eligible for review or approval.
Returns, replacements, or refunds will not be accepted for reasons including, but not limited to:
Customers are encouraged to carefully review product specifications and contact our team if they require assistance before placing an order.
The following products are not eligible for return or refund unless they are received damaged, defective, or an incorrect product has been supplied:
Returns will also not be accepted if:
Many Indian musical instruments sold by Calcutta Music House are handcrafted using natural materials such as:
Minor variations in the following are natural characteristics of handmade products:
These variations are not manufacturing defects and shall not qualify as grounds for a return, replacement, or refund.
Orders collected through the Store Pickup option are not eligible for return or refund once collected from the store.
Customers are requested to thoroughly inspect their purchase at the time of collection.
This restriction does not affect any warranty rights provided by the respective manufacturer, where applicable.
Products customized according to customer requirements, including:
are non-returnable and non-refundable, unless they are received:
Partial returns are generally not accepted.
However, if an incorrect or damaged product has been supplied as part of a multi-item order, only the affected product may be considered for replacement or refund at the sole discretion of Calcutta Music House.
Where a return request is approved due to:
Calcutta Music House will bear the reasonable return shipping cost or arrange reverse pickup, wherever feasible.
Please Note: Products must not be returned without prior approval from our support team.
Unauthorized returns may be refused.
Customers are strongly encouraged to opt for Shipping Protection
, wherever available, while placing an order.
Shipping Protection is generally available at an additional cost of approximately 2% of the product value, subject to:
While Calcutta Music House takes the utmost care in packaging every shipment, insured shipments generally provide:
Protection availability may vary depending on the product and delivery location.
If a return request is approved, Calcutta Music House will generally arrange a replacement of the affected product, subject to stock availability.
If the same product is unavailable, Calcutta Music House may, at its sole discretion:
Orders may be cancelled within twenty-four (24) hours of placement, provided they have not been processed for dispatch.
Cancellation requests must be sent to:
Where payment has already been processed, refunds shall be initiated after deducting any applicable payment gateway charges or other non-refundable transaction charges, where applicable.
Orders that have already been dispatched cannot be cancelled.
Pre-order requests may be cancelled only until Calcutta Music House confirms product availability and accepts the order.
Once the customer confirms the order and payment has been received after availability confirmation, cancellation requests will not be accepted.
Approved refunds are generally processed within five (5) working days from the date of approval.
Refunds will be credited to the original payment method used while placing the order through Razorpay.
The actual time required for the amount to reflect in the customer’s account depends on the respective bank or payment provider.
All approved return requests are subject to inspection upon receipt by Calcutta Music House.
The returned product will be examined to verify the reported issue before a replacement or refund is approved.
Calcutta Music House reserves the right to reject any claim where the product is found to have been:
Products manufactured by third-party brands are covered under the warranty terms and service policies of the respective manufacturers.
Customers may be required to approach the manufacturer’s authorized service centre directly for warranty claims.
Calcutta Music House will gladly assist customers in:
However, warranty decisions, repairs, replacements, and service timelines remain solely at the discretion of the respective manufacturer.
For any return, replacement, refund, or cancellation requests, please contact:
Calcutta Music House
📧 Email: support@calcuttamusic.in
🌐 Website: www.calcuttamusic.in
